Booking conditions

As a general rule, we try to meet your wishes as far as we can, however we have a set of guidelines that we want you to read through. Any questions, contact us.

 

Booking


For the trips you see on the websites or for a custom made trip, you book by sending us a message or through email at post@wau.mg.


Payment


A 30% deposit are paid when you book your trip, the rest of the trip, 70%, are paid 45 days before arrival.


We prefer that the balance is paid by invoice, to our bank account in Madagascar.


Price


The price you see on our website are indicative prices.


 

We need to adjust the rates according to the exact period of your trip with the exact services you book. The real price you have to pay is the one you will see on your invoice.

 

Changes to itinerary


Antananarivo is sometimes subject of unpredictable traffic condition, and other region as west as sudden weather changes, then, WAU Madagascar reserves the right to alter the route or itinerary of any of its sightseeing tours and arrange alternative routes to those advertised if necessary. The main spots of the sightseeing tours will be preserved, but the way to use to access and reach these spots may be changed according to our needs. All visits will happen with rain or in cloudy days, unless it can offer risks to our customers, staff and equipment. Our guide will be in charge to take this decision. No money will be refunded on these cases.


If you want to change your itinerary, please contact us as soon as possible. We will do our best to meet your wishes, even after you started your journey. Extra costs can be applied. 


Name change


The customer is entitled to transfer the trip to another person who fulfils the conditions for participation in the package trip. The pre-conditions are that WAU or the agent receives notification of this within a reasonable time before the trip starts and that WAU is not bound by the rules that forbid such transfers. Scheduled flights belong amongst others to this category of subcontractors. WAU calculates that there will be a name change fee  per person that you?ll get details by e mail. The original customer and the new customer are jointly liable for such charges and any remaining amount for the trip.


Cancelation


NUMBER OF PARTICIPANTS


For group trips, we need a minimum number of participants to operate on regular rate. This minimum is specified in the package. In case that the minimum number of participants is not reached,  the rate will be adjusted to reflect the actual number of participants or the circuit is canceled. If the rate is adjusted you are entitled to a full refund. If the circuit is canceled due to few participants, deposits are refunded in full. 


YOU CHANGE YOUR MIND


You cancel your trip 80 days before arrival, we will give you a full refund of your deposit.

You cancel between 80 and 45 days before arrival, we will give you refund of 50% of deposit.

You cancel between 45 and 30 days before arrival, no refund of deposit.

You cancel less than 30 days before arrival, the trip is to paid in full.

You cancel a part of the trip or services during your trip, no refund of services not consumed.


SPECIAL EVENTS


Any cause beyond our control, such as strikes, cancellations or delays in flights, military or political conflicts, prohibition to visit the country, or other ... shall not be invoked to obtain a refund or an exemption from payment of due balance in case of cancellation.


ACCOMMODATION


We try to give good descriptions about the places you will spend your nights. 

Communicated hotel categories are those officially awarded by the authorities when we categorize them into stars, failing that, the judgment of our field experiments will clarify their general type.Triple rooms consist of a double room with a bed extra. Single rooms despite their supplement are often smaller and less well situated than doubles. The uses of the hotel provide the rooms are assigned in the afternoon of the day of arrival and released the morning of the day of departure.


AIR TRANSPORT


We do not take care of international flights. Domestic flights may be included, depending on the packages.

Flight schedules are always communicated and are subject to change at the last minute. Schedule changes (delayed or advanced) will not give rise to any refund. Next time flights, meal trays are served during the flight path. They replace or meals that would have been taken in the hotels at the same time and are not refundable.


LIABILITY


WAU Madagascar claims no responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike or any other cause beyond WAU Madagascar?s control.  WAU MADAGASCAR can not be held responsible for:

- When participants do not show up at the times and places mentioned on their convocation;

- Where participants present identification documents or expired health documents or invalid for the country concerned;

- When a refusal to issue by the competent authorities of the documents required for entering the country.

We will make every effort to safeguard our customers and their personal property, and we therefore advise all customers to have comprehensive travel insurance to meet all contingencies.


CLAIM


We want to provide the most interesting and unforgetable trip for our customers. If for any reason, you are not satisfied  with our services, we want to hear about it. We recommand you to contact us when you still are in Madagascar. If you are unable to do so at the time, you must advise us by sending an email.


All information on our website is subject to change. WAU Madagascar reserves the right to update, change, correct.